Due to the highly intimate nature of our products, PleasurablePlayThingz does NOT accept returns on any merchandise purchased online or through our home shows. ALL SALES ARE FINAL. This applies to items in all categories, including but not limited to toys, massagers, lotions and oils, lubes and lingerie. 

DEFECTIVE products may be EXCHANGED solely at the discretion of PleasurablePlayThingz Management, within 7 business days of receiving your order, and MUST be accompanied by a RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA#).  Returns without prior authorization will be refused and sent back to the sender.  Please contact our customer service at info@PleasurablePlayThingz.com or by phone at (877) 21 Pleasure (877.217.5327). Original shipping charges will not be refunded.

FOR MASSAGERS OR VIBES: We test your item prior to shipment to make sure it is in working order, however, it is important that you read the instructions provided to ensure the batteries are installed correctly.  Please clean your toy prior to use, due to handling in production.  Toy cleaner is suggested.  Most toy manufacturers have a warranty program for their product.  Make sure you register your toy with the information provided in your package in case you need to return it.

SPECIAL NOTE ON LINGERIE: Laws prohibits the return of "Intimate Wear" once it has been worn.  Please refer to the individual manufacturer's sizing chart and carefully make your selection.   In addition, Management approved returns that smell of perfumes or smoke or have been exposed to animals and pet hair will not be accepted for return and will be sent back with notification of non acceptance.

Send your original PleasurablePlayThingz receipt with the RMA# to: